Privacy Policy

At Table Tennis World, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (.tabletennisworld.com.au), purchase products, or interact with us. By using our website, you consent to the practices described below.

1. Information We Collect

We collect information to provide a seamless shopping experience. The types of information include:

  • Personal Information: When you place an order, create an account, or contact us, we may collect:
    • Name
    • Email address
    • Phone number
    • Billing and shipping address
    • Payment details
  • Non-Personal Information: We collect browsing data, such as:
    • Pages visited (e.g., TTW Active 04 Table product page)
    • Products viewed
    • IP address
    • Device information
    • Collected via cookies and analytics tools
  • Communication Data: Information provided when you contact us via:

2. How We Use Your Information

We use your information to deliver a personalized and efficient experience, including:

  • Processing and fulfilling orders, including shipping:
  • Providing customer support, such as freight quotes and tail gate fee invoicing
  • Sending order confirmations, shipping updates, completed order notifcation.
  • Improving our website by analyzing browsing patterns and product preferences
  • Complying with legal obligations, such as tax reporting or fraud prevention

3. How We Share Your Information

We share your information only when necessary to operate our business or comply with the law:

  • Service Providers: We share data with trusted partners, including:
    • Shipping companies: Australia Post, TNT, Toll
    • Payment processors: PayPal, Stripe (for secure transactions)
  • Legal Requirements: We may disclose information if required by law, such as in response to a court order or to prevent fraud
  • Business Transfers: If Table Tennis World is sold or merged, your information may be transferred to the new owner, with continued privacy protections

We do not sell or rent your personal information to third parties for marketing purposes.

4. Cookies and Tracking

Our website uses cookies to enhance your experience:

  • Essential Cookies: Enable core functions like adding products to your cart and checking out
  • Analytics Cookies: Track site usage  to improve our offerings
  • Marketing Cookies: Deliver relevant ads based on your interests (optional)

You can manage cookie preferences via your browser settings or our cookie consent popup (if enabled).

5. Data Security

We take reasonable steps to protect your information, including:

  • Secure Socket Layer (SSL) encryption for online transactions
  • Regular security updates to our WooCommerce platform
  • Restricted access to personal data by our staff

However, no online system is 100% secure. Please use strong passwords and avoid sharing sensitive details.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access your personal information we hold
  • Request corrections to inaccurate data
  • Opt out of marketing communications
  • Request deletion of your data, subject to legal obligations (e.g., tax records)

To exercise these rights, contact us at info@tabletennisworld.com.au or 02 9542 7933.

7. Third-Party Links

Our website may link to third-party sites (e.g., payment processors). We are not responsible for their privacy practices. Please review their policies before providing information.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, with the effective date noted above. Please check periodically.

9. Contact Us

For questions about this Privacy Policy or our data practices, please contact:

Table Tennis World
Email: info@tabletennisworld.com.au
Phone: 02 9542 7933
Address: Unit 10, Block A, 1-3 Endeavour Road Caringbah NSW 2229